1. Parties

On one side, Legends Collection Europe, S.L. (hereinafter, Legends) is a Spanish company with Spanish Tax ID B88374533 and registered office in Madrid, Carrera De S. Jerónimo 2, 28014, owner of the platform https://tickets.legendsmuseo.com/ (hereinafter, the Website), and on the other side, the Purchaser, understood as any User of legal age with the necessary legal capacity, who completes the steps established for purchasing tickets offered through the Website.

2. Pupose

The purpose of these Terms is to regulate the purchase by the Puchasers of the tickets offered on the Website, in exchange for the specified monetary consideration and subject to the acceptance of these Conditions.

3. Description of the purchase process

The contracting process for the Purchaser can be carried out through the Website. To do this, the User will need to click on the items of interest from the catalog and select the “Buy” option.

The User must then:

a. Select the date, time, and attendees, and verify that the tickets are the ones selected. The User may modify the order by adding or removing services. If the User is purchasing a gift ticket, they must select the number of attendees.

b. Once the User has verified that the selected tickets match their choice, to proceed with the purchase, they must select “Continue”.

c. After that, the purchase process will be displayed on the screen, showing the characteristics and tickets that have been selected. The User must provide all the necessary information if they proceed with the purchase.

d. The Purchaser will need to select the chosen payment method. Currently available payment methods are:

1. Debit or Credit Card: In this case, we will require card information solely for the purpose of processing the payment.

e. Once the User has provided this information, they must, after reviewing the order and based on the selected payment method, proceed with the payment, thereby confirming their intention to acquire and finalize the purchase, subject to acceptance of these Terms.

f. Discount coupons may be applied if the User has a promotional coupon.

g. Legends will confirm receipt of the purchase intention for tickets and, if applicable, the payment of the order. Similarly, an email will be sent with the corresponding invoice, when requested by the customer. By accepting these Terms, the Purchaser consents to receiving electronic invoices. The Purchaser may opt out at any time by notifying the email address provided in the Legal Notice.

4. Products

Legends offers the purchase of tickets or gift tickets for the immersive experience “LEGENDS - The Home of Football.” The services offered on the Website are ticket sales. The experience includes:

a. A tour of the largest collection of original pieces and objects from football history.

b. The most important competitions through Immersive Experiences.

c. 4D Cinema.

d. Game Area.

e. The option to take photos with the Ballon d'Or and the Champions League trophy.

f. Rooftop Restaurant with views of Puerta del Sol.

Gift tickets are valid for TWO (2) MONTHS from the purchase date.

Ticket availability may vary depending on User demand. Our availability is updated periodically, but this does not guarantee that the selected date and time will not be sold out. If this happens, we will send you an email informing you of the unavailability.

Additionally, if your visit is not possible due to an incident at the venue, Legends will proceed with a refund of the ticket price and any additional services purchased on the website via the same payment method used for the original purchase.

5. Pricing Policy

The price of the tickets, depending on the selected one, will be displayed on the Website in EUROS, including VAT or any applicable taxes.

Any additional charges will be indicated on the Website, so that Users have access to them before starting the purchasing process.

Promotions or discounts may be displayed on the Website, such as applicable discount coupons during the purchase process. These circumstances will be reflected on the screen, along with any conditions that may apply.

The characteristics, content, and specifics of the tickets will be those shown on the Website at the time.

6. Obligations of the Parties

6.1. Obligations of the Owner

Legends commits to:

a. Efficiently and effectively carry out all the procedures for the receipt of the tickets by the users.

b. Send to the Purchaser all the necessary information and documentation for receiving the tickets.

c. Comply with these obligations and any others that may apply.

6.2. Obligations of the Puchaser

By accepting these Terms, the Purchaser agrees to:

a. Pay the amounts specified during the purchase process in a timely and proper manner. Failure to pay will exempt Legends from fulfilling the obligations outlined here and any other obligations it may have undertaken in exchange for the financial compensation for the tickets.

b. Be responsible for the truthfulness and authenticity of any information provided for the purchase of the selected tickets.

c. Assume responsibility for any requirements outlined in these Terms to hold the status of Purchaser, as well as any lack of necessary documentation for the payment of the purchase.

d. Comply with the following rules:

i.    Arrive on time at the indicated time of the reservation.

ii.    Do not bring food or drinks.

iii.    Do not bring animals, except for guide dogs.

iv.    Do not bring large suitcases or backpacks for security reasons.

e. Comply with any other obligations contained in these Terms or any other applicable ones and assume any responsibility arising from non-compliance, keeping the Owner fully indemnified.

7. Right of withdrawal

In accordance with Article 103(l) of the Consolidated Text of the General Law for the Defense of Consumers and Users, the right of withdrawal does not apply to the provision of services related to leisure activities that have a specific date or period of execution.

However, regarding the purchase of gift tickets, according to the law, you have a period of fourteen (14) days from the date of purchase to exercise your right of withdrawal without having to justify the reasons or pay any penalty, provided that you are considered a Consumer and User.

The Purchaser may also communicate to Legends their intention to withdraw from the contract using the form provided below:

8. Exclusion of liability

The Owner will under no circumstances be case responsible for damages caused to the Purchaser due to reasons attributable to the Purchaser. Legends shall only be liable for damages that result from purchases made on the Website, provided that these are due to a fraudulent or negligent act of the Owner.

By way of example, Legends shall not be liable for:

a. The usefulness of the products acquired for the Purchaser, as the Owner is not responsible for the selection made, even if accessories and/or complements are recommended in combination with the selected products, due to their characteristics.

b. Personal or material damages caused by attending Legends Museum, provided that the recommendations specified by Legends were not followed.

c. Failure to fulfill obligations due to force majeure such as, but not limited to, internal or external strikes, natural disasters, social unrest, etc.

The Purchaser acknowledges that they acquire the tickets at their own risk, with Legends’ activity being limited to the performance of the material tasks necessary for processing and management.

In any case, Legends' liability to the Purchaser shall never include lost profits and shall be limited, at most, to the total amount received by Legends from the Purchaser in exchange for the acquisition of tickets in accordance with these Conditions.

9. Indemnification

Any damage, harm, loss, or cost (including lawyer’s and/or court clerk’s fees) arising from a breach by the Purchaser of these Conditions or any other applicable regulations, in which Legends incurs, shall be compensated by the Purchaser who caused it. This includes any third-party claims arising from such breaches.

10. Modifications

These Conditions may be modified and/or updated at any time without prior notice. Modifications will take effect from the time of their publication on the Website, regardless of the medium or form used.

The modification will only affect Purchaser who have accepted the Conditions after their modification.

11. Miscellaneous

11.1. Severability and interpretation

If the competent Authority declares any of these Terms illegal, invalid, or unenforceable, it shall be interpreted in the way that most closely aligns with the original intent of such provision. In any case, such a declaration regarding one or more clauses will not affect the validity of the remaining provisions.

Failure by Legends to strictly enforce any of the terms of these Terms shall not constitute or be interpreted as a waiver of its right to enforce such terms in the future.

11.2. Language

The applicable language for these Terms is Spanish. If versions are offered in other languages, they are provided solely as a courtesy, for the convenience of the Purchaser. Therefore, the Purchaser expressly agrees that these Terms shall be governed by their Spanish version. In the event of any contradiction, the Spanish version shall prevail.

11.3. Legislation and Jurisdiction

The relationship between the Owner and the Purchasers shall be governed by Spanish law. Any disputes or conflicts regarding these Terms shall be submitted to the Courts and Tribunals of the Purchaser's domicile, provided that the Purchaser qualifies as a consumer and user under the applicable law. If the Purchaser is not considered a consumer and user according to current regulations, the parties agree to submit to the Courts and Tribunals of Madrid.

If the Purchaser encounters any problem related to the acquisition of tickets available in the Website's Catalog, they may use the European Union's online dispute resolution system, accessible at the following link: https://webgate.ec.europa.eu/odr/